Offshore Outsourcing is organized in three easy-to-read sections:
Part One introduces the value proposition of offshore outsourcing,
including fundamental concepts, the different business models, and the
business process landscape.
Part Two examines the specifics of the processes being offshored
today, namely information technology, customer care, finance and
accounting, human resources, and transaction processing.
Part Three describes the major activities of the offshore strategy,
vendor sourcing, and country selection.
Robinson and Kalakota include multiple best-practice case studies
to illustrate how firms are executing their offshore strategies. The
authors map out key steps to help you make the right choices with your
own offshore projects and reveal the benefits, costs, and risks of
offshore outsourcing. Finally, it’s your choice. Offshore outsourcing
can be a haphazard affair that creates anxiety among employees and
fails to deliver bottom-line results. Or, with this book at your side,
it can help you create a more focused, streamlined, and competitive
organization.
